Privacy Policy

Playmobil Northern Europe takes the confidentiality of personal data seriously and is committed to ensuring that your privacy is protected in accordance with the European and local legislation. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy. This privacy policy applies to this website only and not to any third party websites that you may access via this website.

  1. The information we collect and how we use it
    1. When you register with us we need to know your name, billing address, email address and telephone number. We also need to know your login name, password and security question answer.
    2. We gather this information to allow us to process your registration. The relevant information is then used by us, our agents and sub-contractors to process any orders you may make and for the distribution of newsletters, catalogues and the delivery of the goods
    3. We may ask you to provide us with optional information about the number of children you have and each child’s name and age. This information will NEVER be made available to any third party organisation.
    4. We may also use technology to anonymously track and monitor website usage in order to help us develop the website and our services and may provide this information to third parties. This information will not include information that can be used to identify any individual.
    5. From time to time we may provide your information to our customer service agencies for research and analysis purposes, so that we can monitor and improve the services we provide. We, or our agents and subcontractors may contact you by post or e-mail, to ask you for your feedback and comments on our services.
  2. Our use of cookies and other information gathering technologies
    1. Cookies are small files held on your computer, which only our website can read whilst you are browsing. Cookies allow us to monitor who has seen which pages on our website and determine the most popular areas on our website. Our website requires the use of Cookies and JavaScript (Active Script) code to store your order(s) and enhance your shopping experience by making our website more user friendly.
    2. If you do not want your computer to accept cookies, you can usually do so by adjusting your web browser. If you do this, you will still be able to browse our website (but the functions that allow you to add items to your shopping basket, set up a new account or access an existing account, will not be available). Alternatively, you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them will depend on the type of Internet browser programme your computer uses. Information about how to control or stop the use of cookies can be found at Playmobil Northern Europe is not responsible for the content of external websites. This link will open a new window.)
  3. How we protect your information
    1. The Internet is not a secure medium. However, we have put in place various security technologies as set out in our Security Statement.
    2. (Unless we state otherwise (See Clause 11 of GENERAL TERMS AND CONDITIONS we keep your information confidential. Our internal procedures cover the storage, access and disclose of your information.)
  4. Updating your details
    1. If any of the information that you have provided to us changes, for example, if you change your e-mail address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to, (or by sending a letter to Playmobil Northern Europe, Blarenberglaan 3a bus 5, B-2800 Mechelen, Belgium).
  5. Your consent
    1. By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also contact you by (post, e-mail or telephone) should we make any changes so that you may consent to our use of your information in that way. (Continued use of the service will signify that you agree to any such changes.
    2. Owing to the global nature of the internet infrastructure, the information you provide may be transferred in transit to or through countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.
  6. How to contact Playmobil Northern Europe
    1. We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments, please send an e-mail to